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Terms & Conditions

Terms & Conditions

360 Pro Group Limited T/A 360 Pro Auto
Towing • Salvage • Vehicle Recovery • Car Removal

1. Definitions

In these Terms and Conditions:

  • “Company” refers to 360 Pro Group Limited trading as 360 Pro Auto

  • “Customer” refers to any individual or entity requesting towing, salvage, recovery, or related services

  • “Vehicle” refers to any car, truck, van, motorcycle, machinery, or equipment handled by the Company

  • “Services” include towing, salvage, recovery, storage, transport, vehicle removal, and associated activities

2. Acceptance of Terms

By requesting or authorising services from 360 Pro Auto, the Customer agrees to be bound by these Terms & Conditions.
Acceptance may be verbal, written, electronic, or implied by conduct.

3. Scope of Services

The Company provides:

  • Vehicle towing and recovery

  • Salvage and accident recovery

  • Breakdown assistance

  • Vehicle relocation and removal

  • Storage (where applicable)

Services are provided based on information supplied by the Customer and site conditions at the time of service.

4. Customer Authority & Ownership

The Customer confirms that:

  • They are the legal owner of the Vehicle or have full authority from the owner

  • The Vehicle is not stolen or unlawfully possessed

  • They authorise the Company to move, tow, salvage, store, or dispose of the Vehicle if required

The Customer indemnifies the Company against any claims arising from lack of authority.

5. Pricing & Payment

  • Prices may vary depending on distance, vehicle condition, access, recovery difficulty, and time of service

  • Quotes are estimates only and may change if conditions differ

  • Payment is due immediately upon completion of service, unless agreed otherwise in writing

  • The Company may require advance payment in certain situations

Accepted payment methods may include cash, bank transfer, or other approved methods.

6. Storage Fees

  • Storage charges may apply if the Vehicle is held at the Company’s yard or arranged location

  • Storage fees begin immediately after towing or recovery

  • Vehicles not collected or paid for within a reasonable timeframe may be disposed of in accordance with New Zealand law

7. Vehicle Condition & Risk

  • Vehicles are often damaged, immobilised, or unsafe before recovery

  • The Company is not responsible for pre-existing damage, mechanical faults, or deterioration

  • Normal towing risks include minor scratches, dirt, fluid loss, or movement of unsecured items

Customers are responsible for removing all personal belongings prior to towing where possible.

8. Limitation of Liability

To the maximum extent permitted by New Zealand law:

  • The Company is not liable for indirect, incidental, or consequential loss

  • Liability is limited to the cost of the service provided

  • The Company is not responsible for delays caused by traffic, weather, accidents, road conditions, or third parties

Nothing in these Terms limits rights under the Consumer Guarantees Act 1993, where applicable.

9. Consumer Guarantees Act

If the Customer is acquiring services for personal use, the Consumer Guarantees Act 1993 applies.
If services are supplied for business or commercial purposes, the Customer agrees that the Act does not apply, to the extent permitted by law.

10. Dangerous & Hazardous Situations

The Company may refuse or suspend services where:

  • Conditions are unsafe

  • The Vehicle presents a risk

  • Hazardous materials are present

  • Access is restricted or illegal

Any additional safety requirements or delays may incur extra charges.

11. Salvage & Disposal

Where a Vehicle is deemed uneconomical to repair:

  • The Company may assist with salvage or disposal

  • Ownership transfer documentation may be required

  • Proceeds from salvage may be applied against outstanding fees

Unclaimed vehicles may be disposed of in accordance with NZ legislation.

12. Cancellation & Call-Out Fees

  • Cancellations after dispatch may incur a call-out fee

  • Failed access, incorrect information, or customer unavailability may still attract charges

13. Indemnity

The Customer agrees to indemnify and hold harmless the Company from any loss, claim, or damage arising from:

  • Incorrect information provided

  • Lack of authority

  • Unsafe vehicle condition

  • Third-party claims

14. Privacy

Customer information is handled in accordance with the Privacy Act 2020.
Details are used only for service delivery, invoicing, and legal compliance.

15. Force Majeure

The Company is not liable for failure to perform services due to events beyond its control, including natural disasters, accidents, road closures, or government actions.

16. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.
Any disputes shall be resolved in New Zealand courts.

17. Amendments

The Company reserves the right to update these Terms & Conditions at any time.
The most current version applies at the time of service.

Company Details

360 Pro Group Limited
Trading As: 360 Pro Auto
Business Type: Towing & Salvage Services
Operating Across: New Zealand